onexbet Privacy Policy — Your Data, Your Rights, Our Responsibility

onexbet collects personal data from you in three main ways: information you provide directly, information collected automatically when you use the platform, and information received from third parties such as payment providers and identity verification services.

onexbet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

• Account management: To create, maintain, and manage your onexbet player account, including processing your registration and verifying your identity.
• Transaction processing: To process deposits, withdrawals, and bonus credits accurately and securely in Bangladeshi Taka (BDT).
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) and know-your-customer (KYC) regulations.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity, bonus abuse, and other prohibited conduct on the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance through our support channels.
• Responsible gaming: To monitor gaming patterns and identify players who may need responsible gaming support or intervention.
• Platform improvement: To analyse usage patterns and improve the onexbet platform, game selection, and user experience.
• Marketing communications: To send you relevant promotional offers and updates — only where you have opted in to receive them. You can opt out at any time.

onexbet does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually obligated to protect it.

• Payment processors: bKash, Nagad, Rocket, and other approved payment providers receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC services receive your identity documents and verification data solely for the purpose of confirming your identity. They are not permitted to use this data for any other purpose.
• Game providers: Game software providers may receive anonymised session data to support game functionality and audit game fairness. They do not receive your personally identifiable information.
• Regulatory and legal authorities: onexbet may be required to disclose your data to law enforcement, regulatory bodies, or courts where required by applicable law. We will notify you of such disclosures where legally permitted to do so.
• Fraud prevention services: Where fraud or money laundering is suspected, relevant data may be shared with specialist fraud prevention agencies to protect the platform and its players.

All third parties with whom onexbet shares personal data are required to implement appropriate technical and organisational security measures to protect that data.

onexbet uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. A cookie is a small text file stored on your device when you visit onexbet.one.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and display options. These improve your experience but are not strictly essential.
• Analytics cookies: Help onexbet understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised.
• Marketing cookies: Used to deliver relevant promotional content. These are only active where you have consented to marketing communications.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the onexbet platform normally.

onexbet implements a layered approach to data security, combining technical controls, organisational policies, and staff training to protect your personal data against unauthorised access, loss, or disclosure.

• TLS encryption: All data transmitted between your device and onexbet servers is encrypted using Transport Layer Security (TLS). This prevents interception of your data in transit.
• Encrypted storage: Sensitive data including payment details and identity documents is stored in encrypted form. Encryption keys are managed separately from the data they protect.
• Access controls: Access to personal data within onexbet is restricted to staff who need it to perform their job functions. All access is logged and audited.
• Two-factor authentication: onexbet supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA to add an extra layer of protection to your account.
• Regular security audits: onexbet conducts regular security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.

onexbet retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data governance policies.

• Active accounts: Personal data is retained for the full duration your onexbet account remains open and active.
• Closed accounts: Following account closure, onexbet retains transaction records and identity verification data for a minimum of five years to comply with AML and financial record-keeping obligations.
• Support communications: Customer support records are retained for up to three years after the last interaction to support dispute resolution.
• Marketing data: If you opt out of marketing, your email address is retained on a suppression list to ensure we do not contact you again. It is not used for any other purpose.
• Analytics data: Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual player.

Once the applicable retention period expires and there is no legal basis to continue holding your data, onexbet will securely delete or anonymise it.

As a registered player on onexbet, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. onexbet will respond to all valid requests within 30 days.

onexbet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The onexbet registration process includes age verification steps designed to prevent minors from creating accounts.

If onexbet discovers that personal data has been collected from a person under 18, that account will be closed immediately, all associated data will be deleted, and any funds deposited will be returned to the payment source after investigation.

If you are a parent or guardian and believe your child has registered an account on onexbet, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

onexbet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect how we use your personal data, onexbet will notify registered players by email before the changes take effect. Continued use of the onexbet platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way onexbet handles your personal data, please get in touch. Our support team handles all privacy-related enquiries and will respond within 30 days.

• Email: [email protected] — for all privacy requests, data access requests, and general privacy enquiries.
• Live chat: Available 24/7 through the onexbet platform for immediate assistance with account and privacy questions.
• FAQ: Visit the onexbet FAQ page for answers to common questions about accounts, data, and privacy.

When submitting a data access or erasure request, please include your registered email address and a brief description of your request so we can locate your account and respond efficiently.